First off, if you have not seen Star Wars I flat out do not trust you. Second, if you like Star Trek better than Star Wars you have terrible taste. So, if you do not know who Chewbacca is please close your computer or phone and rethink your entire existence. Below is the office dynamic Star Wars style.
Understand that there are dark side agents and light side agents. Dark side agents will do anything and everything for a commission. They will literally screw their best friend's mother for a listing. They do not give a shit about you, your client, or the general common courtesy of humanity. You know exactly who they are in your office. Oh, they want to see a home right now and it does not fit your schedule? Fuck you! It fits their schedule. So, prepare to get yelled at and torn a new one as the evil empire makes you feel like an insignificant pile of over-used, scratched up open house signs.
Light side agents do everything by the book. They are the Hufflepuffs. They actually care about respect and reputation. You get it.